Monday, December 15, 2008

SmartBro: Failure to Connect..

My uncle has just bought a prepaid SmartBro dongle. He got tired of waiting for his 56K dial-up connection to finish loading Avast Home edition to get rid of a pesky malware. However upon installation, he got this pesky 'failure to connect' error message when trying to connect, so he brought the dongle to me to see how it would go on my notebook pc. I installed it no problems, though it gave me a BSOD when I just pulled it out of the USB port and auto-restarted my PC.
When I told him that the thing worked fine even without registering the thing, he brought it home and he still couldn't get it to work so this evening he brought his own notebook (a Neo using WinXP MCE SP2) over to check. After a little fiddling, I found out that Smart's software was looking for its modem on COM6, while the thing was really installed on COM4. So I just setup a new dialer in Network Connections - problem solved. However it would be more elegant to force the modem to COM6 so uncle could just use Smart's dialer app. But he was more interested in getting this dongle to work so he could get the malware off his other computer.

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